PrintBot privacy

PrintBot by Wander is operated by Wander App Inc. This policy explains how we handle information when you use our US-only printing service.

What we collect and why

We collect your account email and, if you use Google Sign-In, your Google account id and the name Google provides. We keep account settings, verification status, sign-in timestamps and credentials needed to manage access. Necessary cookies keep you signed in and protect sign-in and account actions. If you arrive through a PrintBot link that names a campaign (for example a post in an online community), we keep that campaign code in a first-party cookie for up to 90 days and record it on your account when you sign up, so we can tell which posts are useful. We count campaign visits only in aggregate.

The PrintBot Mac app reports your device name, app version, last-seen time, and printer names, models, connection types and states. We use these to link your Mac, show available printers and deliver jobs. We also keep your default printer id and, for a PrintNode connection, the PrintNode child-account id and printer-app login email. The printer-app password is shown once and is never stored by PrintBot.

We process print job metadata, including the title, page count, copies, printer, state and timestamps, and keep monthly page and job usage counts to apply free-beta limits. Technical logs contain service events, identifiers and counts, not document contents or titles.

We receive the documents you ask us to print, including PDFs and text we turn into PDFs. For email-to-print, we receive the message, subject, sender and delivery information, and attachments. We store the private token that makes up your print-email address, and use message hashes and timestamps to prevent duplicate printing and abuse. Email printing requires your verified account's From address and an authenticated sending domain; confirmations go only to your verified account email.

If you join a waitlist, we keep your email, signup time and Windows interest if selected so we can contact you about availability.

Stripe processes payments; PrintBot never sees or stores card numbers. We store your plan, subscription status and period end, plus Stripe customer and subscription ids, linked to a one-way hash of your email so the bundle works across PrintBot and TextBot. Stripe's privacy policy applies to payment data. Deleting your account removes PrintBot's copy of PrintBot-only subscription records. Bundle subscription records remain in PrintBot and are also kept by TextBot; deleting your PrintBot account does not cancel the shared subscription.

Documents and retention

Documents sent through the PrintBot Mac app are stored only to deliver the job, in private Google Cloud Storage. We delete the stored PDF when the job finishes, fails or expires. A 1-day automatic deletion backstop schedules removal of leftover documents; cleanup is asynchronous, so this is not a guarantee of deletion at exactly 24 hours. Completed documents are never kept by PrintBot as an archive.

For PrintNode printing, we process the document in memory and send it to PrintNode for delivery. PrintNode applies its own retention policies. Your computer's print queue and any copies you or your email provider keep are separate from PrintBot's storage.

We process email-to-print messages in memory, without storing a mailbox or message-body archive. Resulting PDFs follow the document rules above, and titles may remain in job history. Duplicate-message hashes apply for 24 hours; expired hashes are removed on the next accepted message or when you delete your account.

We keep account data, Mac job metadata and monthly usage records until you delete your account. Sign-in links expire after 15 minutes and work only once. Unused sign-in links auto-delete after expiry; background cleanup may take time, but expired links cannot sign you in. Database backups are kept for 7 days and may contain recently deleted records until they expire. Document PDFs are not included in those database backups.

Services that process information for us

• Google Cloud provides hosting, the Firestore database, private document storage, backups and operational logging.
• SendGrid (Twilio) sends sign-in and print confirmation emails and receives inbound print email. We disable click, open and subscription tracking on outgoing email.
• PrintNode provides Windows printing when enabled, processing printer-account information and documents for delivery. Linked PrintBot Macs use our Mac service instead. Older Mac accounts still using a PrintNode connection also send their jobs through PrintNode.
• Google Sign-In verifies your identity only if you choose to sign in with Google.

What you share with Claude, ChatGPT or another AI assistant is governed by that service's policies. PrintBot receives only the content and print requests the assistant sends to PrintBot, not your full chat history. A connected assistant can also request your printer status, recent jobs and setup information.

What we do not do

We do not sell your personal data, run ads, read or use your documents for any purpose other than printing them, or use your documents to train AI models.

Your choices

Open Settings → Delete my account and type DELETE to confirm. We first disable access and revoke connections, then remove queued PDFs, linked devices, Mac job history, monthly usage, sign-in links, your private print address and its lookup records, email deduplication records, and your account and email lookup. We also delete your connected PrintNode child account. If cleanup fails, your account stays disabled and deletion can be retried; contact us for help. A job already downloaded to your computer may still print.

In Settings, choose Get a new address to replace your private print-email address, Unlink under Linked Macs to stop a Mac's access, or Disconnect all assistants to revoke assistant access and sign out browser sessions. Unlinking a Mac does not erase its past job metadata. Waitlist entries are separate from account deletion; contact us to remove them. Backup copies age out on the schedule above.

Children and availability

PrintBot is available only in the United States and is not for children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can address it.

Contact

For privacy questions, access or deletion help, contact Wander App Inc. at support@getprintbot.com.