PrintBot support

How do I set up my Mac?

Sign in at PrintBot setup, choose Mac, and download PrintBot for Mac. Open the app and click Link. In the browser, check the account and Mac name, then click Link this Mac. Return to the app to finish linking. Add your printer in System Settings → Printers & Scanners, keep PrintBot open and your Mac awake, then choose a printer and print a test page in setup.

Why does it say “Waiting for printer”?

The Mac may have the job while the printer is asleep, off Wi-Fi or otherwise unavailable. Turn the printer on, check paper and ink, and make sure the Mac and network printer are on the same network. For USB, check the cable. Keep your Mac awake and PrintBot open, then check Recent prints before sending another copy: a waiting job may still print. A completed status means the computer handed off the job, not proof that paper came out.

What about USB or driver errors?

Open System Settings → Printers & Scanners and inspect the printer's queue. Check the USB connection and whether the queue is paused or reports “Filter failed.” Try a test print from another Mac app. If that fails too, check the printer maker's macOS driver and setup instructions. PrintBot marks problem queues as Needs attention and avoids choosing them automatically; choose a working connection in setup.

How do I print from ChatGPT?

Use email-to-print: copy your private print address from the ChatGPT tab on setup. Ask ChatGPT to prepare the document and, if your connected email app supports sending, email it to that address. Otherwise send it yourself. Send from the exact verified email you use for PrintBot, not a different account or alias. PrintBot prints up to three PDF attachments as separate jobs, or the message text if there are no PDFs, and sends a confirmation to your account email. PrintBot emails you the result; ask ChatGPT to check your Gmail for PrintBot's reply. Keep the print address private; Settings → Get a new address replaces it.

What are the free limits, and when do they reset?

Free includes 5 prints a month, up to 25 pages. Earlier beta accounts keep 100 pages and 60 prints a month through December 31, 2026. PrintBot Plus is $7.99/month for 200 pages. PrintBot + TextBot is $9.99/month for 200 pages and 150 texts. Copies count as pages; each PDF attachment is a job. Limits reset on the first of the month at midnight Eastern Time (America/New_York). The next reset date is December 1, 2026. Setup shows your page usage. Failed submissions are refunded, but a job accepted by your computer may count even if no paper comes out. Short-term limits also apply, including 20 accepted print emails per hour.

How do I upgrade or cancel?

Open Setup → Your plan to upgrade, or choose Manage billing to cancel. Cancellations take effect at the end of the paid month.

Does the bundle cover TextBot?

Yes, PrintBot + TextBot covers TextBot for the same email address.

How do I delete my account?

Open Settings, type DELETE, and choose Delete my account. Access stops first, then we remove your account, linked Macs, queued PDFs, print history and usage records, and connected PrintNode account. Jobs already downloaded may still print. See Privacy for backup retention and the separate handling of waitlist entries. Contact us if deletion cannot finish.

Still need help?

Email support@getprintbot.com with your printer model and what you see. Do not send passwords, private print addresses or document contents.